Are your Kindles genuine?
Why are you so much cheaper than Incredible Connection, Game, Dion Wired and other retail stores?
What are these 'special offers and sponsored screensavers'?
Why buy from you, and not directly from Amazon?
Which model should I buy?
How does the warranty work?
Will the 3G work here?
Will the Kindle Fire work here?
Are these the latest generation Kindles?
How do I know you are for real? Is this a scam?
Why is the price higher on bidorbuy?
Should I buy it here or on bidorbuy?
How do I register the Kindle to my name?
What is a refurbished Kindle?
Can I collect my order in Randburg rather than wait for delivery?
Can I pay with eBucks?
Do you repair broken Kindles?
What does your company do for the environment?

 

Are your Kindles genuine?

We stock only brand new Kindles, imported directly from Amazon. All import duties have been paid and they come with a warranty from Amazon. You will receive the original Amazon order number together with your Kindle, in its unopened original packaging.
From time to time we have a demo model Kindle with an open box or a refurbished Kindle for sale at a discount, these will be clearly indicated as such in our Bargain Bin.

 

Why are you so much cheaper than Incredible Connection, Game, Dion Wired and other retail stores?

Because we are an online store only, we don't have the overheads normal brick-and-mortar retail stores have. Also, many of our Kindles are subsidised by special offers.

 

What are these 'special offers and sponsored screensavers'?

These are advertisements that show on the Kindle screensaver and the home menu. They do not pop-up and they never show when you are reading. They don't bother most people, but if they do bother you, you can have them removed from within your Amazon account by paying the $20 by which they subsidised the price. This is a very easy and straightforward process, which you do after registering your Kindle with Amazon.

 

Why buy from you, and not directly from Amazon?

We have stock in South Africa and will ship within one working day. So there is no waiting period. Also, some of the newer models do not yet ship outside of the USA, so you cannot buy them directly from Amazon. Lastly, our service is exceptional and personal (we don't say so - see what our customers have to say :)

 

Which model should I buy?

This will depend on your individual requirements. Each model has its own strengths and weaknesses. Rather call us on 081 442 0332 and we can discuss the merits of each and determine which one would be best for you.

 

How does the warranty work?

Your warranty is with Amazon in the USA, and we can facilitate the return of your Kindle under warranty. However, there may be a time delay while it goes back and forth and is repaired. We offer an optional local warranty where we replace your faulty Kindle immediately, and we handle the hassle of returning it etc. You can select this when you checkout as an option. It is important to note that no matter where you buy it, the warranty will always be with the manufacturer.

 

Will the 3G work here?

Yes the 3G works globally, including South Africa, and it is free for download of books purchased from the Amazon kindle store. You don't need a simcard or any contract with a cell-phone company, the 3G is hard-wired into the device.

 

Will the Kindle Fire work here?

Unfortunately, Amazon restricts some of its digital media (movies, MP3) to USA based customers. So while the device will work here, many of the media-related services will not function in South Africa. You can however load all of your own content on the device and it runs most Android apps. There are also ways to bypass some of these restrictions but it is not recommended for novices.

 

Are these the latest generation kindles?

Yes, all our kindles are the latest generation unless otherwise specified.

 

How do I know you are for real? Is this a scam?

We are a trustworthy verified seller with 100% positive ratings on BidorBuy. You can view our ratings here or visit our testimonials page.


Find me on bidorbuy.co.za

 

Why is the price higher on bidorbuy?

Bidorbuy charges us a commission on a successful sale, but they also offer you buyer protection.

 

Should I buy it here or on bidorbuy?

If you feel you need the extra buyer protection that bidorbuy offers, and you don't mind paying a little bit extra for it, buy it through there. Otherwise contact me on here or give me a call on 081 442 0332.

 

How do I register the Kindle to my name?

Registering the Kindle to your name is very easy. Just follow the instructions onscreen when you switch on the device for the first time.

 

What is a refurbished Kindle?

A Certified Refurbished Kindle is a pre-owned Kindle that has been refurbished, tested, and certified to look and work like new by Amazon themselves. These are often replacements that Amazon provided under warranty. Furthermore, they carry the exact same warranty as a brand new Kindle and comes in a sealed original Amazon box. You cannot even tell the difference just by looking at it. The box, however, will be clearly marked as refurbished with a sticker on the back. From time to time we might have a few refurbished Kindles in stock at a discount. These will be clearly marked as such in our bargain bin; the majority of our Kindles are brand new.

 

Can I collect my order in Randburg rather than wait for delivery?

We do not have a physical shop. We also don't have full-time staff at our offices. This is one of the reasons we can offer such affordable pricing. Collection is therefore a little bit more complicated than delivery. It often ends up taking longer than if you choose FAST courier. However, we understand that sometimes you just cannot wait and want your Kindle immediately; perhaps as a gift or if you are leaving to go somewhere. We try to accommodate customers as much as possible - and we do make exceptions in this regard. However, do bear in mind that collection is an exception and not the norm. Please call us on 081 442 0332 to find out about the possibility of collecting your order and whether it will indeed be faster than delivery.

 

Can I pay with eBucks?

It is possible to pay with an eBucks transfer for orders placed on our website. This requires you to jump through a few hoops, however. We also accept eBucks for orders placed through TakeALot.com

 

Do you repair broken Kindles?

We try. We are happy to look at all broken Kindles. If we cannot fix it, there is no charge. If we can, the price is roughly R500 depending on parts needed. Please call us on 081 442 0332 to discuss.

 

What does your company do for the environment?

We believe in the simple premise of Reduce, Re-use, Recycle. Due to the nature of the products we sell, reducing packaging isn't always practical. Therefore, we re-use packaging as often as possible. Don't be surprised if your Kindle or cover arrives packed inside of another box :)