Warranty
The warranty is always with the manufacturer. And warranty claims are subject to their policies.
As required by law, we offer a 6 month ECTA and CPA compliant local warranty.
Returns
All returns must be pre-authorised by sending an e-mail to returns@wecangetit.co.za.
We accept returns on any stock item purchased from us, as long as:
1) the item is in sealed/unopened original packaging;
2) the original proof of purchase (invoice or order number) accompanies the return;
3) the item is returned within 7 days of purchase.
Where the packaging has been opened, we have to charge a 10% re-packaging fee – this will be deducted from your credit/refund.
Returns cannot be accepted on special order items – these were ordered / customised for you specifically and are therefore not resellable.
Return shipping is for the customer’s account.
Refunds
- Returns that are pre-authorised and received within the guidelines above, but that are not due to our error, will be refunded to the original payment method.
- Items returned after 7 days of purchase, incur a 10% handling/re-stocking fee.
- Refunds take 7 days from receiving the returned item, to be processed.
- Please note shipping costs cannot be refunded.